Terms & Conditions
Prices
Prices advertised on Furkid Store are inclusive of all taxes. In rare instances there may be errors with descriptions and pricing on our site. By using this website you acknowledge that such information and materials may contain inaccuracies and errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Furkid Store accepts all major card types as well as paypal.
It is little known, but you do not need a paypal account to use paypal securely with all major Australian and International cards. Just follow the prompts without logging in.
Shipping
The customer assumes all costs and risks pertaining to the transportation of the products from Furkid Store's warehouse to the customer's specified "ship to" address. Shipping within Australia is $10 flat per order, no matter how big or small the order or how many items. shipping of international orders will be dependant on the weight and volume of the package.
Customers outside of Australia can make their orders by email here
General Returns Policy
We cannot stress this enough - To minimise avoidable exchanges, please ensure that you carefully read the information and description about the product you are purchasing. In particular, please take note of sizes of the products and ensure that you measure your pet and purchase the correct size. As we all know every dog cat and bird out there is uniqe and as such to fit them properly follow the size charts provided. If you have any questions, please contact us and we will be happy to assist you in selecting the right size for your pet.
Please note that due to strict health regulations, items cannot be exchanged or returned after use. Any item returned to us must be in its original condition – i.e. unused, with tags attached and all packaging in new condition.
We do not offer refunds, however if you are dissatisfied with your purchase, please contact us immediately (within 7 days of receiving the item), and our helpful team will try to resolve the issue.
Privacy Policy
This Privacy Policy sets out the approach which Furkidstore will take in relation to the treatment of Personal Information. It includes information on how Furkidstore collects, uses, discloses and keeps secure, individuals' Personal Information. It also covers how Furkidstore makes the Personal Information it holds available for access to and correction by the individual.
This policy has been drafted having regard to Furkidstore' obligations under the Privacy Act 1988 (including the new National Privacy Principles) (the Privacy Act). This Policy is a public document and has been prepared in light of National Privacy Principle 5, Openness.
1. Collection
1.1 Furkidstore will only collect Personal Information where the information is necessary for Furkidstore to perform one or more of its functions or activities. In this context, "collect" means gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified.
1.2 Furkidstore collects Personal Information primarily to supply customers with the products and services ordered from it and its related companies. Furkidstore also collects and uses Personal Information for secondary purposes including:
•billing and account management business planning and product development; and
•to provide individuals with information about promotions, as well as the products and services of Furkidstore affiliated companies and other organisations.
•to enhance the online shopping experience by displaying products and/or services that match the personal preferences of individuals based on their previous website browsing history and/or buying activity.
1.3 Furkidstore will not collect Sensitive Information from individuals except with consent and only where it is necessary for Furkidstore to collect such information for an activity or function.
1.4 Furkidstore will not collect Personal Information secretly or in an underhanded way.
1.5 Furkidstore will take steps to ensure that individuals on purchased lists are or have been notified of the information as outlined at 1.3.
2. Use
2.1 Furkidstore will obtain an individual's consent for Use of non-sensitive Personal Information for Secondary Purposes at the time of collection, unless the Use is a related Secondary Purpose which would be within the relevant individual's Reasonable Expectations.
2.2 Furkidstore Uses Personal Information primarily for the purposes listed in 1.2 above.
2.3 If Furkidstore relies on the Direct Marketing exception to Direct Market to individuals it will ensure that:
•the individual is clearly notified of their right to Opt Out from further Direct Marketing;
•there is only one Use of the information before the Opt Out right is given and this Use applies across all Furkidstore Related Bodies Corporate (if the information is shared between those Related Bodies Corporate);
•the individual is given an Opt Out in all further instances of Direct Marketing if they have not previously chosen to Opt Out; and
•if the individual Opts Out of all Direct Marketing the Opt Out will be respected by Furkidstore and all its Related Bodies Corporate.
2.4 Furkidstore will not use Sensitive Information for Direct Marketing.
2.5 Furkidstore may use Personal Information to avoid an imminent threat to a person's life or to public safety. It may also use Personal Information for reasons related to law enforcement or internal investigations into unlawful activities.
2.6 Furkidstore will not use Personal Information without taking reasonable steps to ensure that the information is accurate, complete and up to date.
3. Disclosure
3.1 Furkidstore may Disclose Personal Information to related or unrelated third parties if consent has been obtained from the individual. This will include obtaining the individual's consent for Disclosures made under the credit reporting requirements of the Privacy Act.
3.2 Furkidstore may Disclose Personal Information between Related Bodies Corporate. Where information is Disclosed to such a Related Body Corporate, that Related Body Corporate is bound by the original Primary Purpose for which the information was collected.
3.3 Furkidstore may Disclose Personal Information to unrelated third parties to enable outsourcing of functions (such as billing, customer relations management and order fulfillment), where that is Disclosure or Use for a related Secondary Purpose and has been notified to individuals or where such Disclosure is within the individual's Reasonable Expectations.
3.4 Furkidstore will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act.
3.5 Furkidstore may Disclose Personal Information to law enforcement agencies, government agencies, courts or external advisers where permitted or required by law.
3.6 Furkidstore may Disclose Personal Information to avoid an imminent threat to a person's life or to public safety.
3.7 If a Disclosure is not for a Primary Purpose; is not for a related Secondary Purpose; or upfront consent has not been obtained, Furkidstore will not Disclose Personal Information otherwise than in accordance with the exceptions set out at 3.1 to 3.6 above.
3.8 Furkidstore does not generally sell or share its customer lists on a commercial basis with third parties but if it did, it would only do so if we had the appropriate consent of the individual involved. If the consent provided is conditional, Furkidstore will take steps to ensure (by contract) that the use of its customer list by third parties does not exceed the scope of the consent.
4. Information Quality
4.1 Furkidstore will review, on a regular and ongoing basis, its collection and storage practices to ascertain how improvements to accuracy can be achieved.
4.2 Furkidstore will take steps to destroy or de-identify Personal Information after as short a time as possible and after a maximum of seven years from the date of the last customer interaction, unless the law requires otherwise.
5. Information Security
5.1 Furkidstore requires employees and contractors to perform their duties in a manner that is consistent with Furkidstore' legal responsibilities in relation to privacy.
5.2 Furkidstore will take all reasonable steps to ensure that paper and electronic records containing Personal Information are stored in facilities that are only accessible by people within Furkidstore who have a genuine "need to know" as well as "right to know".
5.3 Furkidstore will review, on a regular and ongoing basis, its information security practices to ascertain how ongoing responsibilities can be achieved and maintained.
6. Access and Correction
6.1 Furkidstore will allow its records containing Personal Information to be accessed by the individual concerned in accordance with the Privacy Act.
6.2 Furkidstore will correct its records containing Personal Information as soon as practically possible, at the request of the individual concerned in accordance with the Privacy Act.
6.3 Individuals wishing to lodge a request to access and/or correct their Personal Information should do so by contacting Furkidstore Customer Service, as per the details on the website.
6.4 Furkidstore can charge a fee for processing an access request but will generally not do so unless the request is complex or is resource intensive.
7. Openness
7.1 Furkidstore Customer Service representatives will be the first point of contact for inquiries about privacy issues. Individuals wishing to make an inquiry or complaint regarding privacy, should do so by contacting Furkidstore Customer Service, as per the details on the Furkidstore website.
7.3 Furkidstore websites will contain a prominently displayed privacy statement and will include a copy of this Furkidstore Privacy Policy.
8. Anonymous Transactions
8.1 Furkidstore will not make it mandatory for visitors to its web sites to provide Personal Information unless such Personal Information is required to answer an inquiry or provide a service. Furkidstore may however request visitors to provide Personal Information voluntarily to Furkidstore (for example, as part of a competition or questionnaire).
9. Transferring Personal Information Overseas
9.1 Furkidstore will take reasonable steps to limit the amount of Personal Information it sends to unrelated organisations overseas.
9.2 If Personal Information must be sent by Furkidstore overseas for sound business reasons, Furkidstore will require the overseas organisation receiving the information to provide a binding undertaking that it will handle that information in accordance with the National Privacy Principles, preferably as part of the services contract.
10. Glossary
Collection Information means the information outlined in 1.3 notified to individuals prior to, or as soon as practical after, the collection of their Personal Information.
Direct Marketing means the marketing of goods or services through means of communication including written, verbal or electronic means. The goods or services which are marketed may be those of Furkidstore or a Related Body Corporate or those of an independent third party organisation.
Disclosure generally means the release of information outside Furkidstore , including under a contract to carry out an "outsourced function".
Health Information means:
1.information or an opinion about:
1.the health or a disability (at any time) of an individual; or
2.an individual's expressed wishes about the future provision of health services to him or her; or
3.a health service provided or to be provided to an individual; that is also personal information; or
2.other personal information collected to provide or in providing a health service; or
3.other personal information about an individual collected in connection with the donation; or intended donation by the individual of his or her body parts or body substances.
Opt Out means an individual's expressed request not to receive further Direct Marketing.
Furkidstore means all companies in the Hamiltron Industries Pty. Ltd. Group, including InStylepets.com.au and Furkidstore.com.au
Personal Information means information or an opinion (including information or an opinion forming part of a database), whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained from the information or opinion.
Primary Purpose is the dominant or fundamental reason for information being collected in a particular transaction.
Reasonable Expectation means a reasonable individual's expectation that their personal information might be Used or Disclosed for the particular purpose.
Related Body Corporate means that where a body corporate is:
•a holding company of another body corporate; a subsidiary of another body corporate; or a subsidiary of a holding company of another body corporate,
•the first mentioned body corporate and the other body corporate are deemed to be related to each other.
Sensitive Information means:
1.information or an opinion about an individual's:
1.racial or ethnic origin; or
2.political opinions; or
3.membership of a political association; or
4.religious beliefs or affiliations; or
5.philosophical beliefs; or
6.membership of a professional or trade association; or
7.membership of a trade union; or
8.sexual preferences or practices; or
9.criminal record;
that is also personal information or
2.Health Information about an individual.
Use means the handling of Personal Information within Furkidstore.
Contact Us
Furkid Store
P.O. Box 3171
Success WA
Australia 6964
Phone N/A
Fax +61 8 9417 1175
